SHIPPING & RETURNS
At Ms. Luxe Cosmetics, we offer free shipping on orders $50+ within Canada and a flat rate of $11. We also provide international shipping at a flat rate of $16. Our products are carefully packaged to ensure that they reach you in perfect condition. We understand that sometimes you may change your mind about a purchase. In such cases, we offer a hassle-free return policy within 7 days of receiving the product. Please note that the product must be unused and in its original packaging. To initiate a return, please contact our customer service team at msluxecosmetic@gmail.com or visit our "Contact Us" page. We will process your refund once we receive the returned product.
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Here at Ms. Luxe Cosmetics we are committed to sustainable shipping. Every package shipped using ground shipping within Canada is now carbon neutral. This is apart of the Canada's Net Zero Challenge in partnership with Canada Post. For every tonne of greenhouse gas that is generated by Canada wide ground shipping will be offset by taking one tonne of greenhouse gases out of the atmosphere.
To read more please visit here.